At Columbia Center for Sleep Apnea and TMJ, our goal is to provide quality care in a timely manner. We have implemented a no show and cancellation policy which enables us to better utilize available appointments for our patients in need of care. The following policy is with regard to patients who fail to keep or arrive late to their scheduled office visit.
When you schedule an appointment with Columbia Center for Sleep Apnea and TMJ, we set aside enough time to provide you with the highest quality care. Please be courteous and call in advance if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. Available appointments are in high demand and your early cancellation will give another person the possibility to have access to care.
Current patients need to contact the office 24 hours in advance if they wish to cancel their appointment. Those who fail to show for their scheduled appointment or did not notify the office within 24 hours of their scheduled appointment time will incur a $75 fee to be paid prior to reschedule. If the missed appointment was for therapy, the patient forfeits their therapy session. Those who arrive late will have their appointment time adjusted to end on time.
New Patients that do not show to their appointment or do not give 48 hours’ notice forfeit their scheduling deposit.